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Medilogic have extended support hours and is shipping consumables daily

Here at Medilogic we have taken recommended measures to ensure we can continue to support all of our customers with the use of Methasoft, as well as keeping our team safe, during these unprecedented times. We are all set up to work remotely, so we can continue to provide a full telephone and email support service, 7 days a week, whilst preventing any unnecessary exposure to infection sources for our staff.

We will do everything possible to support you with the use of Methasoft throughout these difficult and uncertain times. One of these actions is to increase our support hours during the working week in order to provide further resource and assistance to you, our customers, at a time when you are all working tirelessly to support our healthcare system. Until further notice, our support helpline will be open from 07:00 until 18:00 Monday to Friday. During weekends and Bank Holidays, our opening hours will remain 08:30-17:30.  

In light of the global impact COVID-19 is having on all businesses, we do need to communicate to you a couple of important notices:

  1. We understand that there will be some disruption to our supply chain during this period. Therefore to ensure all of our clients are able to obtain the consumables required to safely operate the Methasoft system we will be limiting tubing orders to a maximum of 2 per dosing system (which should be ample for at least 6 months, if changed every 3 months) and 1 carton of Alconox, per establishment.
  2. We will not be allocating engineers to complete on-site maintenance works or service requests during this time. However, if we do not have remote access to your site, we will work with you to achieve the best possible outcome.

Once again, please be assured of our usual high level of customer service throughout this period. Our support team are here to help you EVERY DAY. To confirm our extended hours are 07:00 to 18:00 Monday to Friday, (08:30 – 17:30 Saturday and Sunday) and we can be reached at support@medilogicuk.com or 0345 300 5243.